Shipping Policy

We are committed to providing a reliable and transparent shipping experience for customers worldwide. Please review the information below to understand how orders are processed, shipped, delivered, and handled in exceptional situations.

1. Order Processing Time

Orders are typically processed within 1–2 business days, excluding weekends and public holidays.

Processing may take longer if:

additional address verification is required;
extra payment or security checks are needed; or
the order is flagged for risk prevention review.

In such cases, we may contact you for additional information before shipment.

2. Shipping Methods & Estimated Delivery Time

Free Standard Shipping

We offer free standard shipping to most countries.

Estimated delivery time: 5–15 days, depending on destination, customs clearance, and local delivery conditions.

In most regions, this shipping method is tax-included, meaning duties and taxes are prepaid where applicable.

However, in rare cases, due to local customs regulations or carrier requirements, the recipient may still be asked to pay import duties or related fees upon delivery.

For destinations where tax-included shipping is not available, only express shipping options will be shown at checkout.

Shipping may also be unavailable for certain regions, including areas affected by conflict or transport restrictions.

If your country appears at checkout with an available shipping option, this generally means we are able to ship to your location. In exceptional cases, we may still contact you to adjust shipping arrangements based on real-time logistics conditions.

Premium Express Shipping

Premium Express Shipping is available for $32, with an estimated delivery time of 5–7 business days, depending on destination and customs clearance.

This service may use carriers such as DHL, FedEx, or similar express couriers.

Please note:

tracking updates may take 3–4 days to appear after shipment;
shipping fees are shown at checkout;
express shipping is not tax-included;
customs duties, VAT, and clearance fees are determined solely by local customs authorities and must be paid by the recipient if required.

We are unable to estimate customs charges in advance.

If you are unfamiliar with your local customs procedures or wish to avoid possible additional charges, we recommend choosing a tax-included shipping option whenever available.

If you need documents such as invoices or receipts for customs clearance, please contact support@linkifun.com.

EU Tax-Included Express (Free Upgrade for Selected Countries)

For selected European countries, we may provide a free upgrade to EU Tax-Included Express Shipping, with delivery in approximately 5–10 days and duties and taxes prepaid.

Supported countries may include:
France, Luxembourg, Netherlands, Germany, Belgium, Italy, Spain, Austria, Ireland, Portugal, Slovenia, Latvia, Romania, Greece, Czech Republic, Bulgaria, Croatia, Slovakia, Estonia, Hungary, Lithuania, Poland, Finland, Sweden, and Denmark.

Availability may change based on current logistics conditions.

3. Delivery Confirmation, Signature & Local Carrier Practices

Please note that most shipping services do not guarantee signature-required delivery unless this is explicitly offered as a special commercial service, and even then, signature procedures may vary by country, region, and carrier.

Not all shipping methods support:

recipient-only delivery;
mandatory signature confirmation; or
delivery only to the named consignee.

Depending on local delivery practices, carriers may mark a parcel as delivered if it has been:

left in a safe place;
delivered to a neighbor, family member, reception desk, or building management;
placed in a mailbox, parcel locker, or common delivery area; or
left at another location considered secure by the local courier.

4. If a Package Is Marked Delivered but Not Received

If tracking shows that a package has been marked as delivered, but the recipient reports that it was not received, the recipient must first take the following steps:

check with neighbors, family members, reception, building management, or common drop-off areas;
contact the local carrier directly to confirm the exact delivery details;
cooperate with the local carrier’s investigation after the parcel arrives in the destination country.

To reduce delivery risk, the recipient is also expected to proactively contact the local carrier once the package reaches the destination country to arrange a delivery time or request self-pickup, where such options are available.

We will assist by providing available tracking information and local carrier contact details where possible.

Because of time zone differences and language limitations, our logistics agents may only be able to communicate with carriers by email. As a result, delivery investigations may take 3–10 business days.

5. Special Reshipment Arrangement for Delivered-but-Missing Packages

If the package was delivered to the correct shipping address provided by the customer, but the recipient still reports that it was not received, we may, at our discretion, offer one replacement shipment as a special arrangement.

To be considered for this arrangement, the customer must:

fully cooperate with the delivery investigation;
provide supporting evidence of non-receipt, such as:
- a police report,
- a complaint or case reference from the local courier,
- building management confirmation, or
- relevant camera footage or other credible evidence;
provide a new and secure delivery address for the replacement shipment.

Please note:

this arrangement is not automatic;
approval depends on the information and supporting documents provided;
a replacement will only be considered once the original case has been reasonably reviewed.

6. Failure to Cooperate

If the recipient does not cooperate with the investigation, does not contact the local carrier, or does not provide the necessary supporting documents, we may be unable to approve a replacement, refund, or any exception request.

7. Order Cancellation

Once an order has been dispatched and a tracking number has been issued, cancellations, address changes, and order modifications are no longer possible.

If you need to correct your shipping information, please contact us as soon as possible before dispatch.

8. Tracking Your Order

You may track your shipment using the tracking number provided in your shipping confirmation email.

Tracking information usually becomes active within 1–3 days after shipment, although some carriers may take slightly longer to update.

Creating an account on our website may make it easier to view your order status and shipping information.

9. Taxes, Duties & Customs Clearance

Import duties, taxes, VAT, customs handling fees, or other charges may apply depending on the destination country and shipping method selected.

The recipient is responsible for:

understanding local import requirements;
providing any documents requested by customs or the courier; and
cooperating with customs clearance when required.

Failure to provide requested information or documents may result in:

customs delays,
storage charges,
return of the shipment, or
destruction of the package,

all of which may be at the customer’s expense.

Customers in countries or regions with stricter customs procedures should ensure they understand local rules before placing an order.

10. Shipping Delays

Estimated delivery times are not guaranteed.

Delays caused by factors beyond our control may occur, including but not limited to:

customs inspections,
weather conditions,
flight cancellations,
public holidays,
carrier operational issues,
strikes, or
other force majeure events.

We will make reasonable efforts to assist and provide updates when available.

11. Incorrect or Incomplete Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If a package is returned, delayed, or undeliverable due to an incorrect or incomplete address, we will contact you to confirm the corrected information.

Additional shipping fees may apply for reshipment.

We are not responsible for losses caused by incorrect address information provided by the customer.

12. Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery.

To help us review the issue, please provide:

clear photos of the item;
photos of the outer packaging;
photos of the shipping label; and
a brief description of the damage.

Once reviewed, we will assess the case and offer an appropriate solution, which may include replacement, partial refund, or other reasonable compensation.

13. Undeliverable, Unclaimed, Abandoned & Lost Packages

If a package is returned due to address issues, delivery refusal, or failure to cooperate with customs or carrier instructions, reshipping fees may apply.

If a package is abandoned or left unclaimed because the recipient failed to cooperate with customs clearance, delivery scheduling, or pickup requirements, any resulting loss, return fee, storage fee, or disposal cost may be deducted from any refund where applicable.

Packages that are marked as delivered and then lost due to theft, unsecured delivery conditions, or failure by the recipient to retrieve them in time may not be eligible for refund. Any exception will be reviewed under the special reshipment arrangement described above.

14. Agreement to This Policy

By placing an order on our website, you acknowledge and agree to the terms of this Shipping Policy.

We reserve the right to update or modify this policy at any time to reflect changes in shipping operations, logistics conditions, carrier practices, or legal requirements.