Shipping Policy
We are committed to providing a reliable and transparent shipping experience for customers worldwide. Please review the details below to understand how orders are processed, shipped, delivered, and handled in exceptional situations.
Processing Time
Orders are typically processed within 1–2 business days, excluding weekends and public holidays.
Processing times may be extended if:
-
Additional address or security verification is required, or
-
The order is flagged for risk prevention purposes.
In such cases, we may contact you to request additional information to ensure a secure transaction.
Shipping Methods & Delivery Times
1. Free Standard Shipping (Tax-Included in Most Regions)
We offer free standard shipping to most countries, with an estimated delivery time of 5–15 days, depending on destination and local customs processing.
-
In most cases, this option is tax-included (duties prepaid).
-
In rare cases, due to local customs regulations, the recipient may still be required to pay duties upon delivery.
-
For destinations where tax-included shipping is not available, only express shipping options will appear at checkout.
-
Shipping may be unavailable for certain regions (e.g., conflict zones).
✅ If your country appears at checkout with available shipping options, this confirms we can ship to your location.
⚠️ In exceptional circumstances, we may contact you to adjust shipping arrangements based on real-time logistics conditions.
2. Premium Express Shipping ($32)
Premium express shipping is available for $32, with an estimated delivery time of 5–7 business days, using carriers such as DHL or FedEx.
Please note:
-
Tracking updates may take 3–4 days to appear.
-
Shipping fees are shown at checkout.
-
Express shipments are not tax-included.
-
Customs duties are determined solely by local customs authorities and must be paid by the recipient.
-
We cannot estimate duties in advance.
If you are unfamiliar with your local customs process or prefer no additional charges, we recommend choosing a tax-included shipping option.
If you need documents such as invoices or receipts for customs clearance, please contact support@linkifun.com.
3. EU Tax-Included Express (5–10 Days) – Free Upgrade
For selected European countries, we provide a free upgrade to EU Tax-Included Express shipping, with delivery in 5–10 days and all duties and taxes prepaid.
Supported countries include:
France, Luxembourg, Netherlands, Germany, Belgium, Italy, Spain, Austria, Ireland, Portugal, Slovenia, Latvia, Romania, Greece, Czech Republic, Bulgaria, Croatia, Slovakia, Estonia, Hungary, Lithuania, Poland, Finland, Sweden, and Denmark.
Delivery Confirmation, Signature & Local Carrier Practices
Please note that most logistics providers do not guarantee signature-required delivery, unless explicitly offered as a commercial service — and even then, signature availability may vary by country and carrier.
-
Not all shipping methods support “recipient-only” delivery or mandatory signature confirmation.
-
Carriers may mark a package as delivered based on local delivery practices, which can include:
-
Delivery to a safe place
-
Delivery to a neighbor, family member, or building reception
-
Placement at a location deemed secure by the courier
-
If a Package Is Marked Delivered but Not Received
If tracking shows “delivered” but you have not received the package:
-
We will assist by providing local carrier contact details.
-
The recipient is required to contact the local carrier directly to investigate delivery details.
-
Please check with neighbors, family members, property management, or common drop-off areas.
Due to time zone differences and language limitations, our logistics agents can only communicate with carriers via email.
As a result, investigations may take 3–10 business days.
Compensation Eligibility
-
If investigation results differ between parties, and the customer can provide official written proof from the local carrier confirming delivery error or carrier fault, we can offer a replacement or refund, even if the package shows as delivered.
-
If the recipient does not cooperate with the investigation or provide necessary documentation, resolution will follow PayPal and credit card dispute standards.
Order Cancellation
Once an order has been dispatched and a tracking number has been issued, cancellations or modifications are no longer possible.
Tracking Your Order
-
You may track your order via 17Track.
-
Tracking information usually appears within 1–3 days after shipment.
-
Creating an account on our website allows easier order tracking.
Taxes, Duties & Customs Clearance
-
Import taxes or customs duties may apply depending on destination.
-
The recipient is responsible for cooperating with customs authorities.
-
Failure to provide required documents may result in delays, return, or destruction of the package, at the customer’s expense.
Customers in regions with strict customs regulations (e.g., South America) should ensure they understand local requirements before ordering.
Shipping Delays
Delays caused by weather, customs inspections, strikes, or other force-majeure events are beyond our control. We will make reasonable efforts to keep customers informed.
Incorrect or Incomplete Shipping Information
If a package is returned due to incorrect or incomplete address details:
-
We will contact you to confirm the correct information.
-
Additional shipping fees may apply for reshipment.
Damaged Items
If your order arrives damaged:
-
Contact us within 48 hours of delivery
-
Provide clear photo evidence
We will assess and offer a replacement or appropriate compensation.
Undeliverable, Unclaimed & Lost Packages
-
Packages reported as delivered but not secured by the recipient cannot be refunded or re-delivered.
-
If a package is returned due to address issues, reshipping fees may apply.
-
If a package is abandoned due to lack of cooperation, return shipping costs will be deducted from any refund.
Agreement to Policy
By placing an order, you agree to all terms outlined in this Shipping Policy.
We reserve the right to update this policy as logistics conditions change.
📩 Contact Us
For questions or assistance, please email: support@linkifun.com
