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Refund & Return Policy

30-Day Return Period

Our return policy offers a 30-day window, starting from the date of item delivery, for you to request a return. If more than 30 days have passed since the delivery date, we regret that we won't be able to process a refund or exchange for you. To initiate a return, it's crucial to contact us via email at within this timeframe.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

*Please take note that for orders without discount codes, we can only process refunds for price differences within 24 hours due to changes in promotions.

Order Cancellation

In the event that you need to cancel your order after 12 hours from the time of payment, a $15 shipment handling fee will be applicable. This fee helps cover the manual handling expenses incurred by our warehouse.

It's essential to have a clear understanding of shipping times and product details before placing an order. If a refund is requested by the customer, a $15 order processing fee will be charged.

Given the intricacies of international transportation, we strongly advise carefully reviewing product information before making a purchase. If the reason for the return is not related to a product quality issue, we regret that we cannot accommodate unreasonable return and refund requests.

Damages and Issues

Upon receiving your order, we kindly request that you inspect it immediately. If you discover that the item is defective, damaged, or incorrect, please get in touch with us promptly. This enables us to evaluate the issue and take appropriate action.

Return Process

  • To initiate a return, please contact us at If your return request is approved, you will receive detailed instructions on where and how to send back your package. Please note that we cannot accept items returned without prior approval.
  • For a return to be eligible, the item must be in the same condition as when you received it, or unused, and it should be in its original packaging. Additionally, you will need to provide the receipt or proof of purchase.
  • Should you decide to return an item, please be aware that a $35-$50 restocking fee will be deducted from the amount paid unless an error was made on our part. Items returned more than 15 days after delivery will also be subject to a $35-$50 restocking fee.
  • You will be responsible for covering the shipping costs for returning your item, and these costs are non-refundable. Once we receive your return or exchange, we will inspect the item within 3-5 working days and then proceed to either issue a replacement or a refund.

Refund or Exchange

Upon receiving and inspecting your return, we will notify you about the approval or denial of the refund. If the refund is approved, it will be automatically processed using your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and reflect the refund.

Kindly note that we only replace items if they are found to be defective or damaged. If you wish to exchange an item for the same product, please send us an email at

It's essential to be aware that orders cannot be canceled once the parcel has been shipped.

Instructions for Smooth Returns

  1. We recommend using DHL for return shipping.
  2. Specify the item description as "Video Interface."
  3. Declare an invoice value of $20 per piece.
  4. Remove any prominent brand names from the packaging.

For any further inquiries or assistance, please reach out to us at We are here to ensure a hassle-free and seamless return process for you.