Refund, Return & Warranty Policy

We value our customers and aim to provide a clear, transparent, and fair after-sales policy. Please read the terms below carefully before placing an order.

1. 45-Day Return Period (From Date of Delivery)

We offer a 45-day return window starting from the date your order is delivered.

Eligibility & Conditions

Items must be unused, in original condition, and returned in original packaging.
Proof of purchase (order number or receipt) is required.
Returns must be approved in advance. Please contact support@linkifun.com before sending any items back.
Returns sent without prior authorization will not be accepted.

Return Shipping Responsibility

If the return is caused by the consumer (e.g. change of mind, incorrect purchase, incompatibility):
- The customer is responsible for the return shipping cost.
- The exact shipping fee depends on the courier service selected by the customer.
- Original shipping fees are non-refundable.
- For orders with free shipping, a USD $21 shipping fee will be deducted from the refund.
- For express courier orders (DHL, FedEx, etc.), refunds cover product cost only, excluding original shipping fees.
If the return is due to our responsibility (e.g. damaged item, incorrect item shipped):
- The customer does not need to bear the return shipping cost.
- In some cases, customers may be asked to pay first and will be reimbursed after inspection confirms the issue.

⚠ Note on App Compatibility & Vehicle Configuration

App login issues or third-party software limitations are not considered product defects.
Compatibility depends on app developers and vehicle systems. While we provide troubleshooting support, we cannot guarantee compatibility with all third-party apps.
Issues caused by vehicle configurations (such as vehicles without a factory touchscreen) are not classified as product defects and fall under non-product-related returns.

Additional Policy on Product Usage & After-Sales Support

All products are inspected before shipment.
If an issue occurs after use, we will first provide online technical support.
If accessories or cables are confirmed defective, replacement is available; shipping costs for replacement parts are borne by the customer.
If the product still fails after troubleshooting, we will cover return shipping upon approval.
If sufficient videos or photos cannot be provided, we may request the item be returned for inspection. Shipping will be reimbursed only if a defect is confirmed.

2. From 46 Days to 6 Months After Delivery

All products are covered by a 1-year limited warranty for manufacturing defects.

Repair or replacement is available if the issue cannot be resolved via online support.

Shipping Cost Rules

Confirmed manufacturing defects: we cover both return and re-shipping costs.
Other issues: shipping costs may be shared between the customer and us.

Refunds

Refunds are generally not available after 45 days.
In rare cases, refunds may be issued if:
- The issue cannot be resolved, and
- A replacement also fails.

3. From 6 Months to 1 Year After Delivery

Only repair or replacement is available.
Refunds are not available.

Shipping Cost Rules

Customer pays for shipping the item back.
We cover shipping for the repaired or replaced item back to the customer.

4. Order Cancellation Policy

Orders can be canceled within 12 hours of placement, provided the order has not yet been shipped.
If the cancellation request is made before shipment and within the allowed cancellation window, the order can be canceled without issue.
Once an order has been dispatched and a tracking number has been issued:
- Cancellations or modifications are no longer possible.
- We may attempt to intercept the shipment, but interception is not guaranteed.
- Any interception or return costs incurred will be borne by the customer.

5. How to Return an Item

To ensure smooth processing, please follow these return instructions carefully:

Include the order number inside the package.
Clearly state the reason for return.
Return the product with all accessories, cables, manuals, and complimentary gifts included.
Items returned with missing accessories or gifts may result in a partial refund.

Return Address

Return Address (English):
Room 108, Smart Warehouse
Floors 1–2, Building A11
Fuwei Second Industrial Zone
Fuyong Street, Bao’an District
Shenzhen, Guangdong, China
Postal Code: 518103

6. Shipping, Customs & Customer Responsibility

If a shipment cannot be delivered due to refusal, failure to cooperate with customs clearance, or cancellation after shipment:
- The parcel may be returned or destroyed.
- All resulting costs or losses are borne by the customer.
- If the parcel is destroyed, no refund will be issued.

Customers are responsible for:

Providing valid contact details,
Tracking the shipment,
Contacting us promptly if issues arise.

We are not responsible for missed notifications due to spam filters or incorrect contact information.

7. Exchange Policy

Exchanges are available only for defective or damaged items.
Exchanges for different models require prior confirmation. Please contact support@linkifun.com.

8. Refund Processing

Refunds are processed within 3–5 business days after inspection.
Refunds are issued to the original payment method.
Missing accessories will be deducted from the refund amount.

9. Promotional Price Adjustments

For orders without a discount code, price difference refunds may be requested within 24 hours of order placement.
Requests after 24 hours will not be accepted.