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Refund & Return Policy

Refund, Return & Warranty Policy

We value our customers and aim to provide a clear and fair after-sales policy. Please read the terms below carefully before making a purchase.

1. 30-Day Return Period (from Date of Delivery)

We offer a 30-day return window starting from the date of delivery.

Eligibility & Conditions:

  • Item must be unused, in its original condition, and in the original packaging.

  • Proof of purchase (order number or receipt) is required.

  • Returns without prior approval will not be accepted — please email support@linkifun.com before sending anything back.

Return Scenarios:

Non-product issues (e.g., change of mind, accidental purchase, incompatibility):

  • Customer is responsible for return shipping costs.

  • Shipping fees are non-refundable.

  • For orders with free shipping, a $21 shipping fee will be deducted from the refund.

  • For express courier orders (DHL, FedEx, etc.), the refund will only cover the product price, excluding original shipping costs.

Product quality issues (confirmed defects or incorrect item):

  • We will cover the return shipping cost (customers may be asked to pay first and be reimbursed after inspection confirms the defect).

  • If your order included free shipping, we will refund the full product amount with no deduction.

⚠ Note: App login issues or third-party software limitations are not considered product defects. Our devices are designed primarily for in-car entertainment use and may not support certain work-related apps or services.

Additional Policy on Product Usage and After-Sales Support:

  • Every product undergoes quality inspection before shipment to ensure functionality.

  • If the product works upon delivery but later encounters issues after a period of use, our first step will always be to provide online technical support to help resolve the problem.

  • If parts (such as accessories or cables) are confirmed defective and require replacement, the customer is responsible for the shipping cost of replacement parts.

  • If, after cooperating with our online support and troubleshooting steps, the product still cannot function properly, we will cover the return shipping costs (upon approval).

  • If customers are unable to provide clear problem videos or photos, we may require the product to be returned for inspection. In such cases, return shipping costs will initially be borne by the customer and later reimbursed if the defect is confirmed.

2. From 31 Days to 6 Months After Delivery

All products are covered by our 1-year limited warranty for manufacturing defects.

If an issue cannot be resolved via online technical support, the product is eligible for repair or replacement.

Shipping Cost Rules:

  • For confirmed manufacturing defects: we will cover both return and re-shipping costs.

  • For other issues, return and/or re-shipping costs may be shared between the customer and us.

Refund Eligibility in This Period:

  • Refunds are generally not available after 30 days.

  • However, in rare cases where:

    1. The fault cannot be resolved via online support, and

    2. A replacement does not resolve the issue,
      we may issue a refund on a case-by-case basis.

3. From 6 Months to 1 Year After Delivery

If the product has an issue that cannot be resolved via online technical support, it is eligible for repair or replacement only.

Shipping Cost Rules:

  • The customer covers the cost of returning the product to us.

  • We will cover the cost of shipping the repaired or replaced product back to the customer.

Refunds are not available in this period.

4. Shipping, Customs & Customer Responsibility

If a shipment cannot be delivered due to the customer’s refusal, failure to cooperate with customs clearance, or cancellation after shipping, the parcel may be returned or destroyed.

  • Any resulting costs or losses will be borne by the customer.

  • If the parcel is destroyed and cannot be recovered, no refund will be issued.

  • We actively monitor shipments and send alerts for abnormal status, but it is the customer’s responsibility to:

    • Provide a valid email address and phone number,

    • Track the shipment, and

    • Contact us promptly if there is an issue.

  • We are not responsible for missed notifications if our email goes to your spam/junk folder or if the provided contact details are invalid.

5. Exchange Policy

We only replace items if they are defective or damaged.
If you wish to exchange for a different model or product, please contact support@linkifun.com to confirm availability.

6. Refund Processing

  • Refunds are processed within 3–5 business days after we receive and inspect the returned item.

  • Refunds will be issued to the original payment method.

  • If any accessories are missing, their value will be deducted from the refund amount.

7. Promotional Price Adjustments

For orders without a discount code, we may process a price difference refund only within 24 hours of order placement if a promotion changes. Requests beyond 24 hours will not be accepted.

Contact Us
📧 Email: support@linkifun.com
We are here to help with any questions about your order, returns, or warranty coverage.

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