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Shipping Policy

Shipping Policy

Welcome to our Shipping Policy page. We strive to offer an exceptional shipping experience to all our customers, regardless of their global location. Every day, we are committed to delivering superior service to hundreds of customers worldwide.


Processing Time

Our team requires 1-2 business days to process your order. This processing timeframe is subject to variations depending on current operational capacities and does not include weekends or public holidays. Occasionally, if your shipping address triggers our security checks or if your order is identified as a potential risk, processing times may extend. This is to ensure the security of your transaction. During such times, we might request additional identification to verify the billing information submitted.


Free Shipping Time (Estimated)

We are pleased to offer free shipping on all orders, with estimated delivery times ranging from 5 to 15 days, varying by destination country.


Premium Shipping Fee

For expedited delivery, we provide a premium shipping option at a cost of $32, utilizing reputable carriers like DHL and FedEx. This service aims for a delivery window of 5-7 days. Note that shipping costs for this option are made clear during checkout. Given the involvement of third-party logistics, tracking updates might see a 3-4 day delay. Rest assured, we will send your tracking information via email as soon as it becomes available.


Order Finalization and Cancellation Policy

Once an order's shipping label is generated and the package is dispatched to the airport, it is out of our control, and we are unable to intercept or recall the shipment. Therefore, as soon as a tracking number is issued, it signifies that the package has been finalized and handed over to the courier service, making it impossible to recall. Due to this, we cannot offer cancellations for orders that have been marked as shipped.


Tracking Your Parcel

We encourage setting up an account on our website for easy order tracking. Your parcel can be tracked through our Parcel Tracking Site at Tracking updates may take 1-3 days to appear online. Please remember that the security of your location should influence your shipping method choice; standard courier services do not require a signature, and the delivery of packages is left to the mail carrier’s discretion. We cannot be held responsible for incorrect addresses provided by the customer or for unclaimed packages, which are subject to a 10% restocking fee upon return.


Taxes and Duties

Please be advised that your order may incur customs or import duties when it arrives at its destination country. The recipient is legally responsible for these charges. Since customs policies and import duties vary significantly across countries, we have limited control over these expenses. Customs duty is typically calculated as a percentage of the goods' total value, averaging between 3% and 9%, depending on the destination country. While we attempt to minimize these charges by declaring a lower package value, a small customs fee might still be applicable. For any inquiries or assistance, please feel free to CONTACT US.