If we accidentally send you an incorrect, damaged, or defective product, we are happy to replace it or issue a refund/store credit.
Here’s what you need to know:
Documentation: After receiving an incorrect, damaged, or defective package, please take photos of the package and its contents immediately. This documentation is crucial for processing your claim. You must notify us within 3 days of receiving the item.
Contact Us: Contact our customer service team immediately to report the damage. You can email us at support@linkifun.com with your order number and photos of the damage.
Resolution Process: Once we receive your report and documentation, we will quickly resolve the issue. Depending on the situation, this may involve sending a replacement item or issuing a refund/store credit.
Shipping Insurance: If the damage is severe, we may file a claim with the shipping company. Rest assured, we will do our best to ensure you receive a satisfactory resolution.
If you need further assistance or have any questions, please feel free to contact our customer service team. Thank you for choosing Linkifun.
