Order Support

Why is the total price excluding taxes?

We understand that you want the best shopping experience with Linkifun, and we aim to make it as easy as possible for you. However, due to varying customs policies in different countries, we cannot guarantee the tax amounts. The price you see does not include VAT or import duties for your country/region.

When you place your order, you will pay the price you see plus the shipping cost. Once the product arrives at customs in your country, they will contact you to collect VAT, customs duties, and any possible additional fees. These extra charges are set by the government of your country, and we cannot calculate them for you, as they vary from country to country.

If customs contacts you, please follow their instructions to provide the necessary information and pay any taxes or duties to complete the clearance process.

Your Responsibilities

Please remember, it is your responsibility to:

1. Understand Linkifun's policies and the details of the products you're purchasing.
2. Provide accurate contact and shipping information. (Some countries/regions do not allow shipping to PO boxes or forwarding addresses.)
3. Monitor your tracking information closely.
4. Pay any additional taxes or duties as required by the relevant authorities.

Note: If your item is returned due to failure to contact you or additional fees that the customs or carrier cannot charge, Linkifun is not responsible.

Alternative Shipping Options:

If you are concerned about high taxes or fees, we recommend selecting Free Shipping (5-15 Days) during checkout. This option typically uses a tax-inclusive shipping method, and we may reduce the declared value of the products when shipping to help lower the potential taxes (if applicable).

However, if you choose an expedited shipping method (like FEDEX/DHL/UPS), you will be responsible for handling the customs clearance and paying any applicable duties or taxes. As the sender, we are unable to assist with the customs process.

If you're experiencing repeated failures when attempting to pay via PayPal, here are some potential reasons and suggested solutions:

Possible Causes:

1. Network connection issues.
2. Risk control measures in your region blocking the payment.

Steps to Resolve:

1. Clear Your Browser:

   • Clear your browser’s cache and cookies.
   • Try using a different browser.

2. Network Solutions:

   • Switch to a different network (e.g., try using mobile data if you're on WiFi).
   • If you're using a VPN, disable it.
   • Check your internet connection’s stability.

3. Payment Method:

   • Try using a different card.
   • Ensure your card has not expired or been blocked.
   • Check if your card allows international transactions.

Still Having Issues? If the problem persists, please contact your local PayPal support directly for further assistance.

No, the final price does not include VAT or import taxes for your country/region. Customers are responsible for any applicable taxes or fees. Since customs policies vary by country, we cannot guarantee the amount of taxes. Here’s what you need to know:

• If customs contacts you, please follow their instructions to provide the necessary information and pay any taxes or duties to complete the clearance process.
• If your order is returned due to customs duties, we do not refund the shipping cost.
• Some countries/regions do not allow shipping to PO boxes or forwarding addresses.

Alternative Shipping Options:

If you are concerned about high taxes or fees, we recommend selecting Free Shipping (5-15 Days) during checkout. This option typically uses a tax-inclusive shipping method, and we may reduce the declared value of the products when shipping to help lower the potential taxes (if applicable).

However, if you choose an expedited shipping method (like FEDEX/DHL/UPS), you will be responsible for handling the customs clearance and paying any applicable duties or taxes. As the sender, we are unable to assist with the customs process.

You can modify your order by simply sending an email to support@linkifun.com with your order number and the specific changes you'd like to make. We recommend contacting us as soon as possible after placing your order to ensure that we can process your request in a timely manner.

Once your order is in processing or has been shipped, it may no longer be possible to make changes.

Our team requires 1-2 business days to process your order. We offer two shipping options:

1. Free Shipping Time (Estimated):
   We provide free shipping on all orders, with estimated delivery times ranging from 5 to 15 days, depending on the destination country.
2. Premium Shipping Fee:
   For faster delivery, we offer a premium shipping option for $32, using reliable carriers such as DHL and FedEx. This service generally delivers within 5-7 days. Please note that shipping costs for this option will be displayed at checkout. Due to third-party logistics involvement, tracking updates may be delayed by 3-4 days. However, we will send tracking information via email as soon as it is available.

Please keep in mind that actual delivery times depend on the local logistics provider in the destination country.For more details, please refer to our Shipping Policy.

1. Self-Check Order Status
   You can check the status of your order directly on our website to see if the tracking number is available.

2. Contact Linkifun Support
   If you still haven’t received the tracking number, please reach out to our customer support team at support@linkifun.com, and we will assist you.

After receiving your tracking number and carrier details, please allow 2–3 business days for the carrier to update the tracking status. If no updates appear after 8 days, feel free to contact us at support@linkifun.com, and we will help investigate the situation.

If you selected our Free Shipping option, please note that we typically ship via a tax-included logistics channel, which involves two shipping stages:

1. The first leg of the shipment is handled by a Chinese logistics provider up until customs clearance in your destination country.

2. After customs clearance, the package is transferred to a local delivery service for final delivery.

During the pre-clearance stage, tracking updates may not appear on your local carrier’s website, as the package is still under the international carrier’s system. In this case, if your tracking hasn’t updated for 7–8 days, please don’t worry — just contact us at support@linkifun.com, and we can assist by checking the internal logistics system for updates. This may include information like whether the flight has departed, whether the parcel is waiting at customs, or if it’s pending pick-up by the local courier.

Once your package clears customs, tracking should begin updating via your local delivery provider. If you notice there’s no update for an extended period after customs clearance, we recommend contacting the last-mile delivery carrier directly, as they are best positioned to provide real-time updates or arrange redelivery. We can provide the name and contact details of the local carrier upon request.

In cases where contacting the local carrier yourself is not possible, we’re happy to assist you by submitting a formal inquiry on your behalf. However, please note that investigations with local carriers can take 3–5 business days to receive a response.

We understand international shipping can be complex, and we’re always here to support you — thank you for your patience and understanding.

Sometimes, packages can be lost in transit, delivered to the wrong address, split into multiple shipments, or left in another location around your home.

If your order has passed the estimated delivery date or is marked as delivered but you are unable to locate it, please contact our customer service team via email at support@linkifun.com or submit a support ticket.

We will assist you in tracking down the issue and resolving it as quickly as possible.

We sincerely apologize for any inconvenience this may have caused. It's possible that some items were accidentally missed during the packing process. Please email us at support@linkifun.com with a photo of the products you received in your package. Once we confirm the missing item(s), we will arrange to have them sent to you as quickly as possible.

While we generally ensure that all items are included during packing, occasionally issues arise with specific items, such as the memory card reader. Sometimes the warehouse places it inside the box or wraps it in bubble wrap to prevent loss. We kindly ask that you double-check the packaging to see if it was overlooked during unboxing.

We offer global shipping. As long as you can successfully submit your order on the checkout page, it means we can ship to your country. Please rest assured that we handle orders from around the world.

If you encounter any issues or have questions about shipping to your specific location, feel free to contact us for assistance. We're happy to help!

Due to the nature of international shipping, once your order has been dispatched, we are unable to intercept, return, or redirect the package. Address changes cannot be made after the shipment is processed. However, if you need to update the address for a package that has already been shipped, you can contact us at support@linkifun.com. We will try our best to assist you, but please note that it is not always possible to make changes, and any additional costs may be your responsibility.

The quickest and most reliable method is for you, as the recipient, to directly contact the local courier service to request the address change and cover any associated fees.

This may indicate that our system has detected unusual activity from your IP address. Please check if you have a VPN enabled, as this could be causing the issue.

At Linkifun, we take pride in the quality and reliability of our products. For orders purchased directly from Linkifun.com, please refer to the warranty terms outlined on this page for detailed coverage information.

Here’s what you need to know about our warranty period and coverage:

Standard Warranty Period: All products purchased directly from Linkifun.com come with our standard one-year warranty. During this period, we guarantee that our products will be free from material and workmanship defects under normal use. If, within the warranty period, a product has any quality or technical issues that cannot be resolved online and impacts its normal use, the customer is entitled to a free replacement. Return shipping costs will be covered by Linkifun.

How to Apply for Warranty: If you believe your product falls within the warranty, please contact our customer support team with your order number and a description of the issue. We will evaluate your claim and provide instructions on how to proceed with the warranty service.

Warranty Services: Depending on the nature of the issue, warranty services may include repair, replacement, or a refund (at our discretion). We aim to process warranty claims in a timely and efficient manner to minimize any inconvenience to you. For any product sent in for replacement due to performance issues, Linkifun will cover the return shipping costs.

Exclusions: Our warranty does not cover damages caused by accidents, misuse, unauthorized modifications or repairs, normal wear and tear, or damage resulting from improper installation or handling.

Additional Information: For full details on our warranty terms and conditions, please refer to our warranty policy. We are committed to providing excellent customer service and ensuring your complete satisfaction with Linkifun products.

If a package is returned after shipment for any reason, including but not limited to:

• Refusal to pay customs duties
• Incorrect address preventing delivery

In cases where an order is canceled but the package has already been shipped, we cannot intercept the package. If you require assistance with returning the package, the customer will be responsible for both the shipping and return costs. Linkifun will deduct these necessary fees from the refund amount.

For returns, we require you to inspect the item within 2-3 business days after receiving it before we can process a refund. We appreciate your patience as we verify that the return meets our policy guidelines.

Refunds may take 2-5 business days to reflect in your account, depending on your bank's processing time. Once processed, you will receive a confirmation email.

If you have not received your refund, please first check your bank account. Then, contact your credit card company and your bank. If the issue persists, please contact us at support@linkifun.com.

We understand that sometimes, due to personal preferences, a product may not meet your expectations. For orders purchased directly from Linkifun.com, please refer to the warranty terms outlined on this page for detailed coverage information.

Below is our return policy for such cases:

45-Day Return Period: We offer a 45-day refund guarantee. You can request a refund within 45 days of receiving your order.

Eligibility for Refund: To be eligible for a refund due to personal preference, the product must be unused, undamaged, and in resalable condition. This means the product must be returned in its original packaging and in new condition. As part of the return request process, you will need to provide photo evidence to confirm the product’s condition before the return can be approved.

How to Request a Refund: To initiate a refund request, please contact our customer service team within the 45-day return period. Provide your order details, and we will guide you through the refund process. You can contact us via email at support@linkifun.com or submit a support ticket.
Please do not send the product back to the shipping address. Contact our customer support team for the correct return process instructions.

Return Shipping Costs: For returns due to personal preference, the return shipping cost is the responsibility of the customer. We recommend using a traceable shipping method to ensure the safe return of your item.

Restocking Fee: Depending on the condition of the returned product and its packaging, a restocking fee may be charged to cover any costs related to restocking the item.

Refund Amount Confirmation: Before starting the return process, we will provide you with a refund amount. This amount will depend on the condition of the returned product and packaging.

Refund Process: Once we receive the returned item and verify its condition, we will process your refund. The refund will be issued to your original payment method within a certain period.

Refusing Delivery and Returning a Package: If a package is returned after shipment for any reason, including but not limited to:

• Refusal to pay customs duties
• Incorrect address preventing delivery

In cases where an order is canceled but the package has already been shipped, the customer is responsible for both the shipping and return costs. Linkifun will deduct these necessary fees from the refund amount.

Exclusions for Return: Products that are damaged or malfunctioning due to unauthorized use or modification (including exposure to moisture, foreign substances such as water, oil, sand, etc., or improper installation or operation) may not be eligible for return.

Quality Issues: If the return is due to a product quality issue, we will cover the return shipping costs and offer a full refund.

If we accidentally send you an incorrect, damaged, or defective product, we are happy to replace it or issue a refund/store credit.

Here’s what you need to know:

Documentation: After receiving an incorrect, damaged, or defective package, please take photos of the package and its contents immediately. This documentation is crucial for processing your claim. You must notify us within 3 days of receiving the item.

Contact Us: Contact our customer service team immediately to report the damage. You can email us at support@linkifun.com with your order number and photos of the damage.

Resolution Process: Once we receive your report and documentation, we will quickly resolve the issue. Depending on the situation, this may involve sending a replacement item or issuing a refund/store credit.

Shipping Insurance: If the damage is severe, we may file a claim with the shipping company. Rest assured, we will do our best to ensure you receive a satisfactory resolution.

If you need further assistance or have any questions, please feel free to contact our customer service team. Thank you for choosing Linkifun.

If you need to cancel your order, please contact us via email at support@linkifun.com within 12 hours of placing the order, providing the reason for cancellation. We will check whether the package has been shipped, and if it hasn't, we can cancel the order and confirm the cancellation via email.

Please note that our packages typically ship within 24 hours, so it's important to act quickly if you wish to cancel. For orders canceled after 12 hours of payment, a $15 shipment handling fee will be applied to cover warehouse handling costs.

Once a shipping label is created and the package is dispatched, it cannot be recalled. Therefore, if your order has already been marked as shipped and a tracking number issued, we regret that cancellation will no longer be possible.

For more details, please refer to our Refund & Return Policy.

The official email domain for Linkifun is @linkifun.com. Our commonly used email addresses are:

• Customer Support: support@linkifun.com
• Influencers, Media, or Partnerships: affiliate@linkifun.com

Emails from @linkifun.com are legitimate. Please do not trust emails from other domains. If you’re unsure, feel free to contact us for verification.

We typically respond within 1-2 business days. If it has been more than 3 business days, please check the following:

1. Ensure that the email address you provided is correct.
2. Check your spam or junk folder.
3. Send us a follow-up email to confirm your request.

At Linkifun.com, our default language is English. All content, including articles, guides, and resources, is originally written by our team of experts and professionals in English.

However, we understand the importance of making our knowledge accessible to a global audience. To achieve this, we utilize advanced AI translation tools to provide content in multiple languages.

The non-English versions you see on our website are machine-translated from the original English content. While these AI translations are quite accurate, they may not always perfectly reflect the original text.

We recommend referring to the English version for the most accurate and up-to-date information. If you notice any discrepancies or issues with the translations, please feel free to let us know so we can continue improving our translation process.

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